Cancellation Policy

We understand that plans change. Eden's Home offers per-property cancellation tiers so guests can choose a booking that matches their flexibility needs. The applicable tier for each property is shown clearly on the listing page and again at checkout before any payment is made.

All eligible refunds are subject to a 5% processing fee that covers non-recoverable payment gateway charges. This fee applies regardless of cancellation tier.

The 14% Eden's Home service fee is non-refundable on guest-initiated cancellations once a booking is confirmed. It is refunded in full only where Eden's Home or the property owner cancels.

Each property is assigned one of three tiers:

Some bookings allow a 50% advance payment at the time of booking, with the remaining 50% balance payable online before check-in, by the deadline shown during checkout.

If you cancel an advance-payment booking:

• Easy tier: the advance amount paid is refunded, minus the 5% processing fee on the full booking amount.
• Moderate tier: the advance amount paid is refunded (minus 5% fee) if cancelled at least 7 days before check-in; no refund if cancelled within 7 days.
• Strict tier: the advance amount is non-refundable regardless of when you cancel.
• If you do not pay the balance by the deadline, the booking is automatically cancelled and the advance is treated per the tier above, the stay will not proceed.

Where a valid cancellation is made before the balance deadline, the unpaid balance is simply never charged.

A no-show occurs when a guest does not arrive for their booking and has not cancelled in advance. No-shows are treated as same-day cancellations regardless of the property's assigned tier:

• Easy, Moderate, and Strict tier properties: a no-show is not eligible for a refund.
• If circumstances prevent your arrival, please contact us before your check-in time so we can advise on options.

In the rare event that a property owner cancels a confirmed booking, Eden's Home will:

• Issue a full refund of the total amount paid, including the Eden's Home service fee and the 5% processing fee
• Notify you immediately and assist in finding an alternative property where possible
• Initiate the refund within 2 business days, no fee is deducted on owner-initiated cancellations

Owner-initiated cancellations are taken seriously. Repeated cancellations by an owner may result in their listing being suspended from the platform.

To cancel a booking:

• Log into your Eden's Home account and go to "My Bookings"
• Select the booking you wish to cancel and follow the cancellation steps
• You will receive a confirmation of your cancellation by email
• Refunds (where applicable) are initiated within 2 business days, see our Refund Policy for when the amount reaches your account

Cancellations requested via WhatsApp or phone call are not valid unless confirmed through the platform or in writing via email to avirals@edenshome.in.

Modifying your booking dates is treated as a cancellation of the original booking and creation of a new one. The cancellation policy of the original booking applies to the date change. Please contact us before requesting date changes so we can advise you on whether the new dates are available and what the cost implications are.

For questions about a specific cancellation or to raise a dispute, please reach out to us directly.