Terms of Service

These Terms of Service govern your use of the Eden's Home platform, including our website, booking system, AI-assisted chat, and all related services.

By accessing the platform, creating an account, or making a booking, you agree to be bound by these terms. If you do not agree, please do not use our services.

Eden's Home is operated by Aviral Sharma, registered under Shop & Establishment Act (Delhi) and Udyam Registration, with a principal place of business in New Delhi, India.

Eden's Home is a hospitality management and booking aggregator. We are a technology platform, not a hotel, not a property owner, and not a travel agent. Specifically:

• Properties listed on our platform are independently owned by third-party property owners.
• Eden's Home facilitates bookings between guests and property owners on behalf of those owners.
• We manage guest communication, check-in coordination, and booking support.
• We charge a service fee (described below) for providing this platform and service.
• Property owners are independent parties and are not employees or agents of Eden's Home.

We operate as a platform intermediary: properties are independently owned, and we facilitate the booking between you and the owner.

To make a booking, you must create an account. Accounts can be created using:

• Email address and password
• Google account (OAuth login)
• Phone number with OTP verification

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately if you suspect unauthorised use of your account.

Eden's Home reserves the right to suspend or permanently terminate accounts that violate these Terms, misuse the platform, or engage in fraudulent activity.

You must be at least 18 years old to create an account and make bookings on Eden's Home. By confirming a reservation, you confirm that you meet this requirement.

Under the Indian Contract Act, 1872, contracts entered into by persons under 18 are void. If we discover an account was created by a minor, we will terminate the account and cancel any associated bookings.

Every guest must carry a valid government-issued photo ID (Aadhaar, driving licence, voter ID, or passport) and present it at check-in. The primary guest who made the booking must stay at the property for the full duration of the stay. Bookings are non-transferable, you may not hand over your reservation to another person without our prior written approval.

Foreign nationals are welcome. Please carry your passport with a valid Indian visa and share the details requested at check-in. As required under Indian law, guest details of foreign nationals may be reported to the authorities (Form C) through the property owner.

Eden's Home charges a service fee of 14% on the stay subtotal (the nightly rate multiplied by the number of nights, plus any applicable per-guest charges). This fee is charged to the guest and is displayed transparently on the checkout page before payment.

The service fee covers:

• Platform operation and technology infrastructure
• Guest support and booking management
• AI-assisted chat and booking coordination
• Secure payment processing infrastructure

The service fee is separate from the property price set by the owner. Property owners receive the full stay subtotal with no deduction from their payout.

The service fee is non-refundable once a booking has been confirmed, except where Eden's Home or the property owner cancels the booking (see Cancellation Policy).

Bookings on Eden's Home go through an owner-approval process before payment is processed. Here is how it works:

• You submit a booking request with your dates, guest count, and contact details.
• The property owner is notified and confirms availability.
• Once approved, you proceed to payment via Razorpay (our payment gateway).
• Payment options include full payment or 50% advance payment, where available.
• For advance bookings, the remaining 50% balance must be paid online before check-in, by the deadline shown during checkout.

All payments are collected online through Razorpay. We do not accept cash, bank transfers to personal accounts, or payments made directly at the property. A booking is only confirmed once payment has been received and you receive a booking confirmation with a confirmation number. Date holds expire if payment is not completed within the specified window shown during checkout, and unpaid advance bookings are automatically cancelled with the advance treated per the applicable cancellation tier.

Check-in and check-out times are shown on each property listing and in your booking confirmation. Early check-in and late check-out are subject to availability and may carry an additional fee set by the property owner.

Maximum guest count is strictly enforced. Only the number of guests stated in your booking may stay overnight. Day visitors are allowed only with prior written approval from Eden's Home or the property caretaker, and events, parties, or commercial shoots require explicit prior approval, never assume they are permitted.

Smoking is permitted outdoors only and only where the listing allows it. Pets are permitted only at properties marked pet-friendly. Where these rules are breached, cleaning surcharges and damage claims apply (see House Rules).

Each property has its own rules set by the property owner. These may include restrictions on:

• Maximum guest count (strictly enforced)
• Smoking, most properties are smoke-free indoors
• Parties, events, or gatherings beyond the booked guest count
• Pets
• Noise levels and quiet hours
• Use of outdoor spaces such as pools, terraces, and gardens

Property rules differ from home to home and are displayed on each property listing page. By confirming a booking, you agree to follow the property-specific rules on that listing as well as our baseline House Rules. Where the two differ on a detail, the listing governs that stay. Illegal activity, including possession or use of narcotics, is strictly prohibited and will be reported to law enforcement. Violations may result in early termination of your stay without refund and/or charges against your security deposit.

Guests are responsible for any damage caused to a property or its contents during their stay. Some properties require a security deposit at check-in, which is held against potential damages or rule violations.

If damage occurs:

• The security deposit (if collected) may be partially or fully withheld.
• If damages exceed the deposit amount, you may be required to compensate the balance.
• Eden's Home or the property owner may request photographs, repair estimates, or invoices to substantiate the claim.
• Disputes about damage charges can be raised through our Customer Support process described below.

Cancellation terms vary by property. Each property is assigned one of three cancellation tiers:

• Easy, Full refund (minus a 5% processing fee) if cancelled at least 24 hours before check-in.
• Moderate, Full refund (minus a 5% processing fee) if cancelled at least 7 days before check-in.
• Strict, No refund under any circumstances once the booking is confirmed.

The applicable cancellation tier is displayed on the property listing page and on the checkout page before payment. The 5% processing fee covers payment gateway charges and is non-waivable regardless of tier.

The Eden's Home service fee (14%) is non-refundable on guest-initiated cancellations, and is refunded in full only where Eden's Home or the property owner cancels.

Please refer to our Cancellation Policy and Refund Policy for full details.

If a stay cannot proceed due to events beyond anyone's reasonable control, including natural disasters, government orders, utility failures, or the property becoming unsafe or uninhabitable, Eden's Home will offer you a choice of a full refund of all amounts paid (including the service fee and processing fee) or assistance finding an alternative property where possible.

Beyond this choice of refund or rebooking assistance, Eden's Home has no further liability for disrupted travel plans, transport costs, or consequential losses arising from such events.

In addition to property bookings, Eden's Home may offer curated local experiences such as dining, activities, and guided outings. Experiences are managed by independent third-party providers.

Separate booking terms and cancellation policies may apply to experiences. These will be displayed at the time of booking. Eden's Home facilitates the booking but is not the experience provider.

Eden's Home runs an AI booking assistant called Aven (website + WhatsApp). Note that:

• Your messages are processed by third-party AI providers (OpenRouter and Groq) to generate responses.
• Your inquiry data (dates, guest count, preferences, contact details) may be shared with property owners to facilitate booking.
• WhatsApp interactions are routed through the Meta Business API and are subject to Meta's terms and privacy policy.
• AI responses are informational. They do not constitute a confirmed booking until you complete the checkout and payment process.

Property owners who list on Eden's Home are independent parties. They are solely responsible for:

• The accuracy of property listings, descriptions, and photos
• Property maintenance, cleanliness, and habitability
• Compliance with applicable local, state, and national laws, including state-level tourism and homestay registration requirements
• Health and safety standards within their property
• Any damages or losses caused by their property to guests

Listing photos and descriptions come from owners; minor variations may occur. Facing an issue with a property? Contact us and we will help resolve it.

To the fullest extent permitted under applicable Indian law, Eden's Home's liability to you is limited to the amount you paid for the booking giving rise to the claim.

Eden's Home is not liable for:

• Loss or damage caused by property owners, third-party service providers, or force majeure events
• Indirect, incidental, or consequential losses
• Inaccuracies in property listings provided by owners
• Loss of or damage to guest valuables left at the property
• Personal injury arising from misuse of property facilities such as pools, terraces, gyms, or adventure activities
• Third-party services accessed through our platform (Razorpay, WhatsApp, experiences providers)

Nothing in these Terms limits liability for fraud, death, or personal injury caused by our negligence.

All content on the Eden's Home platform, including the brand name, logo, website design, and original written content, is owned by Eden's Home and protected under applicable intellectual property laws.

You may not copy, reproduce, or distribute our content without prior written permission. Property photos and descriptions remain the property of the respective owners and are used with their permission.

These Terms are governed by the laws of India. Any dispute arising from these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts of New Delhi, India, without limiting your statutory right to approach the appropriate Consumer Commission under the Consumer Protection Act, 2019.

Before initiating any legal proceedings, we encourage you to contact our Customer Support team via our contact page so we can try to resolve the matter. We ordinarily acknowledge messages within 2 business days and aim to resolve complaints within 30 days, though complex cases involving third parties may take longer.

Eden's Home may update these Terms from time to time. Material changes will be communicated by updating the "Last updated" date on this page and, where appropriate, by notifying registered users via email.

Continued use of the platform after changes are posted constitutes acceptance of the updated Terms.

For questions about these Terms of Service, please contact us.

These policies are provided for general information about how Eden's Home operates. They do not constitute legal advice.